Support
Supportwithoutthe loop
Start with order status. It is the fastest route for the most common question: where is my order?
This lookup uses your order number and email address to retrieve your Shopify order status. You can also find your personal status link in your order confirmation email.
FAQ Search
Answers by topic
Search only filters the content on this page. It is not a chatbot and it does not replace contact with a real person.
This is a search helper, not live chat. If your question remains open, you can reach a real person directly at hello@formaworldwide.com.
Showing 6 answers
Order & Shipping · Source: Terms § 6 DeliveryHow long does delivery take?+
Delivery is made to the delivery address provided during the order process within the EU.
According to our fulfillment partner, standard delivery within the EU usually takes 2–8 working days; within Germany, delivery usually takes around 3–5 working days.
Shipping is handled through our fulfillment partner.
Order & Shipping · Source: Newly writtenWhere is my order?+
Use the order lookup at the top of this page. Enter your order number and checkout email, or use the personal status link from your order confirmation email.
Returns & Withdrawal · Source: Withdrawal PolicyHow do I withdraw from my order?+
You have the right to withdraw from this contract within fourteen days without giving any reason.
To exercise your right of withdrawal, inform us by a clear statement, for example by post or email. You may use the model withdrawal form, but this is not required.
Returns & Withdrawal · Source: Withdrawal PolicyCan I return opened cosmetics?+
The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
Account & Skin Analysis · Source: Privacy Policy § 8Does FORMA store uploaded skin-analysis photos?+
We do not store images. Transmission is encrypted. Full details are available in the Privacy Policy, section 8.
Payment · Source: Terms § 5 PaymentWhich payment methods are available?+
Payment is processed through Shopify Payments. Available methods include credit card, PayPal, Klarna, and other Shopify-supported payment methods.
Transparency
Before it becomes a ticket
Shipping time
Under Terms § 6, standard delivery within the EU usually takes 2–8 working days; within Germany it usually takes around 3–5 working days.
EU fulfillment partner
Under the Terms, shipping is handled through our fulfillment partner. FORMA currently ships within the European Union.
Skin analysis
Under Privacy Policy § 8, we do not store images; transmission is encrypted. Read details.
Withdrawal
Start a return
The steps below follow the withdrawal policy language. The full legal policy remains the legally authoritative source.
Step 1
You have the right to withdraw from this contract within fourteen days without giving any reason.
Step 2
To exercise your right of withdrawal, inform us by a clear statement, for example by post or email.
Withdrawal contact
CONFIDO Commerce & Services GbR
San-Vincenzo-Bogen 4
84347 Pfarrkirchen
Germany
E-Mail: hello@formaworldwide.com
Return shipment
You must return the goods without undue delay and no later than fourteen days after notifying us of your withdrawal.
You bear the direct costs of returning the goods.
Exclusion
The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
Contact
Real help, no bot
FORMA is a very small team. That is why there is no fake live chat, no artificial queue, and a clear response-time promise.
Email us with your order number and a short description at hello@formaworldwide.com.
FORMA is a very small team. We usually reply within 24 hours.
No chatbot, no artificial queue, no hidden contact path.