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Returns & Withdrawal
Withdrawal period, return costs, sealed cosmetics.
14 days · return shipping · hygiene seal
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Showing 6 answers in Returns & Withdrawal
Returns & Withdrawal · Source: Withdrawal PolicyHow do I withdraw from my order?+
You have the right to withdraw from this contract within fourteen days without giving any reason.
To exercise your right of withdrawal, inform us by a clear statement, for example by post or email. You may use the model withdrawal form, but this is not required.
Returns & Withdrawal · Source: Withdrawal PolicyWhen does the withdrawal period start?+
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
Returns & Withdrawal · Source: Withdrawal PolicyWhen will I receive my refund after withdrawal?+
Refunds are made without undue delay and no later than fourteen days from the day we receive your withdrawal notice, subject to the legal return conditions.
Returns & Withdrawal · Source: Withdrawal PolicyCan FORMA wait with the refund until the goods are back?+
We may refuse reimbursement until we have received the goods back or until you have provided proof that you sent them back, whichever is earlier.
Returns & Withdrawal · Source: Withdrawal PolicyWho pays return shipping costs?+
You bear the direct costs of returning the goods.
Returns & Withdrawal · Source: Withdrawal PolicyCan I return opened cosmetics?+
The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.